Hi There Am Emanuel

EMANUEL THIRIKWA

emmanuel.thirikwa@gmail.com | 254721672457 | Nairobi - Nyeri

Hardworking Dairy Farmer committed to increasing milk production and enhancing the herd living environment.

Experienced in performing administrative duties such as maintaining farming and financial records. Innovative and

diligent to train new employees.

Organization and Efficiency

Livestock Herding

Facility Repairs

Livestock Husbandry

Recordkeeping and Bookkeeping

Business Operations Understanding

Verbal and Written Communications

Positive Attitude and Energetic

Kanyagia milk society | Nyeri Town,

Kenya

Dairy Farm Packer

01/2022 - Current

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system.

Served visitors by greeting, welcoming and directing to appropriate

personnel.

Processed payments and updated accounts to reflect balance changes.

Sorted incoming mail and directed to correct personnel each day.

Performed milking procedures and helped animals stay calm to promote

maximum milk production.

Reviewed hygienic conditions of buildings, animal pens and other areas to

reduce risk of disease.

Maintained farming and financial records.

Fed and watered livestock and monitored food and water supplies.

Manner dairy farm | Nyeri Town, Kenya

Dairy Farm Worker

01/2020 - 01/2021

Promoted positive relationships with customers to maintain consistent

sales.

Maintained positive attitude and diplomacy when dealing with customers

and other team members.

Planned and organized routes within territory to maximize efficiency and

time.

Forged and cultivated strong relationships with customers within

fast-paced and constantly moving environment.

Utilized corporate vehicle to deliver and sell products to clients with focus

on optimizing customer experience.Promoted positive customer service by delivering on-time shipments and

fully resolving issues.

Performed milking procedures and helped animals stay calm to promote

maximum milk production.

Used farm tools and vehicles to move animals, feed and equipment to

designated locations.

Provided quality food and water to cows and restocked feed and supplies

to maintain animal health and wellness.

Danube home | Dubai , United Arab

Emirates

Customer Service Representative

05/2017 - 11/2019

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support

or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively

diffused tense situations.

Demonstrated excellent communication skills in resolving product and

consumer complaints.

Answered inbound calls, chats and emails to facilitate customer service.

De-escalated problematic customer concerns, maintaining calm, friendly

demeanor.

Provided outstanding service to new and long-standing customers by

attending closely to concerns and developing solutions.

Karatina University | Nyeri

Supply Chain Management (procurement) in Business Administration And Management

01/2017

Kenyan Institute of Management | Nyeri

Computer packages in Computer Packages

03/2015

Othaya Boys Secondary School | Nyeri

Kenya Certificate of Secondary Education in Kenya Certificate of Secondary Education

11/2014

English, Swahili: First Language

French: A1

Beginner

Arabic: