Hi There Am Jayson

WORK EXPERIENCE

PRESENT: Korn Ferry - Recruitment Coordinator handling Hewlett Packard Enterprise account.

- Handling Interview Scheduling for Candidates
- Arranging Engagement Meetings for Hiring Managers and Recruiter
- Running RPL Reports

Convergys Philippines
Microsoft Windows Support Technical Support I
September 14, 2015 – March 26, 2016

- Provides first level of support for Microsoft users through taking calls.
- Take detailed notes and analyzed properly an issue and determine the correct resolution for it.
- Specializes in Windows 10, Windows 7, Windows 8 and 8.1 and Windows Vista.
- Upsell support product that will help resolve windows computer issues (e.g., Remote support subscription, Office license and Windows OS license)
- Provides technical support of business applications. Escalates to SME.

Teleperformance Philippines
AT&T U-verse, DirecTV and AT&T TV 
Technical Support Representative and SME
April 19, 2016 – February 16, 2022

- Provides first level of support for AT&T U-verse, DirecTV and AT&T TV users through taking calls.
- Provide daily support to users of various cable systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Applying subject expertise in evaluating business operations and processes.
- Identifying areas where technical solutions would improve business performance.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

RealPage Philippines
Data Service Representative I
February 21, 2022 – June 27, 2022

- Contacting apartment communities and gathering updated apartment information through a survey
- Data entry of information gathered, including new rent and occupancy records, into the database and proofreading of own work
- Perform detailed data maintenance tasks, including identification of duplicates and/or changing floor plan information

MicroSourcing Philippines
Application Support Specialist (Mediaocean)
June 27, 2022 – September 30, 2022

- Apply knowledge of Mediaocean applications to interpret and resolve. 
- Manage and monitor escalated system issues.
- Support our applications by testing our technology and updating support collateral