EMANUEL THIRIKWA
emmanuel.thirikwa@gmail.com | 254721672457 | Nairobi - Nyeri
Hardworking Dairy Farmer committed to increasing milk production and enhancing the herd living environment.
Experienced in performing administrative duties such as maintaining farming and financial records. Innovative and
diligent to train new employees.
Organization and Efficiency
Livestock Herding
Facility Repairs
Livestock Husbandry
Recordkeeping and Bookkeeping
Business Operations Understanding
Verbal and Written Communications
Positive Attitude and Energetic
Kanyagia milk society | Nyeri Town,
Kenya
Dairy Farm Packer
01/2022 - Current
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Served visitors by greeting, welcoming and directing to appropriate
personnel.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Performed milking procedures and helped animals stay calm to promote
maximum milk production.
Reviewed hygienic conditions of buildings, animal pens and other areas to
reduce risk of disease.
Maintained farming and financial records.
Fed and watered livestock and monitored food and water supplies.
Manner dairy farm | Nyeri Town, Kenya
Dairy Farm Worker
01/2020 - 01/2021
Promoted positive relationships with customers to maintain consistent
sales.
Maintained positive attitude and diplomacy when dealing with customers
and other team members.
Planned and organized routes within territory to maximize efficiency and
time.
Forged and cultivated strong relationships with customers within
fast-paced and constantly moving environment.
Utilized corporate vehicle to deliver and sell products to clients with focus
on optimizing customer experience.Promoted positive customer service by delivering on-time shipments and
fully resolving issues.
Performed milking procedures and helped animals stay calm to promote
maximum milk production.
Used farm tools and vehicles to move animals, feed and equipment to
designated locations.
Provided quality food and water to cows and restocked feed and supplies
to maintain animal health and wellness.
Danube home | Dubai , United Arab
Emirates
Customer Service Representative
05/2017 - 11/2019
Promoted high customer satisfaction by resolving problems with
knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support
or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively
diffused tense situations.
Demonstrated excellent communication skills in resolving product and
consumer complaints.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly
demeanor.
Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions.
Karatina University | Nyeri
Supply Chain Management (procurement) in Business Administration And Management
01/2017
Kenyan Institute of Management | Nyeri
Computer packages in Computer Packages
03/2015
Othaya Boys Secondary School | Nyeri
Kenya Certificate of Secondary Education in Kenya Certificate of Secondary Education
11/2014
English, Swahili: First Language
French: A1
Beginner
Arabic: