Hi There Am Victor

Victor Kiprono Kiplagat.

 P.O BOX 30100.

 Nairobi, Eldoret 30100.

 +254 707 519577.

 Victorkiplagat77@gmail.com.

Objective:

To secure the position of Assistant Chief Housekeeper in a dynamic and challenging

environment where my exceptional organizational and leadership skills can contribute to the

success of the organization.

Summary:

I am a highly motivated and detail-oriented professional with 3 years of experience in the

hospitality industry. I possess a strong understanding of housekeeping procedures and policies

and have been commended for my exceptional leadership and team management skills. I am

seeking a challenging role where I can leverage my expertise to drive operational excellence and

enhance guest satisfaction.

Education:

Bachelor’s Degree in Hospitality Management, Eldoret National Polytechnic, 12 Nov 2019

Professional Experience:

Assistant Chief Housekeeper, Sirikwa Hotel,

Nairobi, Eldoret, 2020

• Assist Chief Housekeeper in managing daily housekeeping operations, ensuring

compliance with all safety and cleanliness standards.

• Develop and implement strategies to optimize housekeeping efficiency and productivity

while maintaining high-quality standards.

• Train and supervise housekeeping staff to ensure efficient and effective execution of all

cleaning and maintenance tasks.

• Develop and maintain inventory of housekeeping supplies and equipment, ensuring

adequate stock levels and timely replenishment.

• Respond to guest requests and complaints in a timely and professional manner, ensuring

high levels of guest satisfactionsatisfaction

• Conduct regular quality checks of guest rooms and public areas to ensure compliance

with all standards.

• Assist in developing and managing departmental budgets, ensuring cost-effective

operations.

• Ensure adherence to all safety and security procedures, including fire safety and

emergency procedures.

Housekeeping Supervisor, Sirikwa Hotel, Nairobi, Eldoret, 2022.

• Supervised and trained housekeeping staff, ensuring efficient and effective execution of

all cleaning and maintenance tasks.

• Conducted regular quality checks of guest rooms and public areas to ensure compliance

with all standards.

• Managed inventory of housekeeping supplies and equipment, ensuring adequate stock

levels and timely replenishment.

• Responded to guest requests and complaints in a timely and professional manner,

ensuring high levels of guest satisfaction.

• Coordinated with other departments to ensure seamless and efficient hotel operations.

• Maintained records of all housekeeping activities, including staffing, supply inventory,

and guest requests.

Skills:

▪ Strong leadership and team management skills.

▪ Excellent organizational and time management skills.

▪ Strong communication and interpersonal skills.

▪ Thorough knowledge of housekeeping procedures and policies.

▪ Ability to work effectively in a fast-paced environment.

▪ Proficient in Microsoft Office Suite and hotel management software.

Certifications:

▪ Certified Hospitality Housekeeping Executive (CHHE)

▪ Certified Hospitality Trainer (CHT)

References:

1. Marion Kiptanui.

Food and Beverage Supervisor.References:

 Supervisor.Sirikwa Hotel Eldoret.

Mobile No. +254 703614586.

Email: info@sirikwahotel.com